Refund policy

Return & Refund Policy

Zamzam Attar and Perfumes

At Zamzam Attar and Perfumes, customer satisfaction is important to us. However, due to the hygienic and consumable nature of perfumes and attars, we follow a strict return and refund policy as outlined below.

Non-Returnable Items

All perfumes and attars are non-returnable and non-exchangeable once delivered.

This policy is in accordance with hygiene and safety standards applicable to fragrance products.

Eligible for Return / Refund

A return or refund will be accepted only in the following cases:

  • The product received is damaged

  • The product received is incorrect / wrong item

Mandatory Unboxing Video Requirement

To be eligible for a return or refund:

  • A clear, continuous unboxing video is mandatory

  • The video must start before opening the sealed package

  • The issue (damage or wrong item) must be clearly visible

❗ Claims without a valid unboxing video will not be approved.

Reporting an Issue

  • Issues must be reported within 7 days of delivery

  • Requests made after 7 days will not be accepted

Refund Approval & Processing

  • Once your request is received, it will be reviewed within 2–3 business days

  • If approved, the refund will be processed to the original payment method

  • Refunds are typically completed within 5–7 business days after approval

Shipping for Approved Returns

  • If a return is approved, instructions will be shared via email or WhatsApp

  • Products must be unused and in original condition

Contact Information

For all return or refund requests, contact us at:

Please include:

  • Order number

  • Unboxing video

  • Brief description of the issue

Final Authority

Zamzam Attar and Perfumes reserves the right to approve or reject any return or refund request after verification in accordance with this policy.